From app setup and VIP benefits to payment methods and live scores — everything you want to know about 99gaming is right here on one page, clearly explained. Use the search box or category filters below to find a specific question.
The most frequently asked questions about 99gaming are organised across these 6 categories.
Find out how to use 99gaming on mobile, whether there's a dedicated app, and how to add it to your home screen.
From Bronze to Platinum — a full breakdown of the perks at every VIP tier and how points are earned.
Learn about all supported payment methods including bKash, Nagad, and Rocket — minimum amounts and processing times included.
Find out which support channels are available — Live Chat or email — when each is accessible, and how quickly issues are resolved.
Where to find real-time scores and live streaming for ongoing matches, and which devices are supported.
A step-by-step guide to using deposit limits, self-exclusion, and other responsible gaming tools.
Click a question to expand the answer below
No, you do not need to download a separate app to use 99gaming. Simply open your smartphone browser and go directly to 99gaming.click Once open, all features work seamlessly — cricket betting, Live Casino, deposits, and withdrawals, everything.
If you'd rather not type the address into your browser each time, add a shortcut to your home screen — it looks and feels just like an app:
The 99gaming icon will then appear on your home screen — tap it to go straight to the site, just like opening an app. As long as you have an internet connection, you can play from anywhere.
Every bet or game you play on 99gaming earns you VIP points. Once your points reach a set threshold, you advance to the next tier. There are four main tiers:
| Tier | Monthly Bets (Minimum) | Exclusive Perks |
|---|---|---|
| Bronze | ৳5,000 | 3% weekly cashback & birthday bonus |
| Silver | ৳20,000 | 5% cashback, faster withdrawals, exclusive event access |
| Gold | ৳60,000 | 8% cashback, dedicated support, exclusive tournaments |
| Platinum | ৳1,50,000+ | 12% cashback, personal account manager, custom bonuses |
VIP points earned at every level can be directly converted into bonus balance or free spins. Log in and go to the "VIP Dashboard" section in your profile to check your current level and points.
There are three main ways to reach 99gaming support:
Service hours: Live Chat is active 24 hours a day, 7 days a week. Bangla-language support is available from 8:00 AM to 12:00 AM Bangladesh time; English support is available outside those hours.
99gaming offers several free Responsible Gaming tools. Log in, go to your Profile, and open the "Responsible Gaming" section to access all available options:
Learn More Responsible Gaming Page View.
After logging in, go to the Sports Betting section and look for the "Live" badge next to any live match. Click on that match to see real-time scores, ball-by-ball updates, and statistics all in one view.
Live Streaming: Video streams are available for selected matches — you'll need an active balance in your account or an existing bet on that match to watch. Matches that support streaming will show a camera icon next to them.
On Mobile: Yes, it works fully. Live streaming runs smoothly on a fast connection (4G or a reliable Wi-Fi). On a slower connection, turning off streaming and tracking scores only will save both battery and data.
In-play odds update every few seconds — you can also keep a quick eye on them from the Match Odds page.
Yes, 99gaming offers betting on cricket as well as several other sports:
To get started: Log in → Sports Betting → Select your preferred sport → Browse live or upcoming matches → Add your chosen team or outcome to the bet slip → Enter your stake and confirm. Minimum bet starts from ৳50.
99gaming supports the most widely used payment methods in Bangladesh:
Deposits are generally free of charge. Withdrawal processing times: Mobile Banking 5–30 minutes, Bank Transfer 1–2 business days. Payment details On the Payment Page available.
Starting out on an online gaming platform naturally raises a lot of questions. This FAQ page covers everything first-time 99gaming members most commonly ask about — from account registration to payments, bonuses, Live Casino, and support — all clearly laid out in one place. The page is updated regularly, so whenever a new question comes to mind, check here first.
99gaming is an internationally licensed online gaming platform. It is built with Bangladeshi users in mind, offering a Bengali-language interface, local payment methods, and Bengali-language customer support. For any legal queries, you are advised to consult your own local regulations.
This page covers nearly all common questions. For a specific issue or anything not listed here, reach out to Support. Live Chat is the fastest option — the chat button is in the bottom-right corner of every page. To contact us by email, write to support@99gaming.click. Include a description of the issue, your registered mobile number, and a screenshot if relevant — this helps us resolve things faster.
If you're new to 99gaming, a few things are worth keeping in mind. First, enter accurate information during registration — your name, mobile number, and date of birth will be required for KYC verification later. Second, check the bonus page before making your first deposit — understanding the welcome offer upfront saves disappointment down the line. Third, head to the Responsible Gaming section and set a deposit limit — it's the single most effective first step toward safe play. Fourth, always use a secure connection when playing on mobile — avoid logging in over public Wi-Fi.
If a withdrawal is stuck or taking unusually long, start by checking your transaction history — look at whether the status shows "Pending" or "Completed". Incomplete KYC verification can hold up larger withdrawals. Unmet wagering requirements on a bonus balance may also restrict withdrawals. If none of these apply, contact Live Chat with your transaction reference number — issues are typically resolved within 30 minutes.
Most bonuses are credited automatically — no separate claim needed. However, some special promotions require you to hit "Claim" within a set window. The expiry for each offer is clearly shown on the Bonus page. Once a bonus expires, it generally cannot be recovered, so it's worth checking your active offers regularly.
This FAQ page is updated regularly. Whenever new features are added or rules change, you'll find it here first.
Our support team is always ready — chat with us in Bangla
Click the chat button in the bottom-right corner of the site — get a response in Bangla within just 2–5 minutes.
Email us at support@99gaming.click — include your mobile number and full details for a response within 1–3 hours.
Log in and open a support ticket from your profile — ideal for complex issues where you need a written record to track progress.
The 99gaming support team will never ask for your password, OTP, or bank card number by phone, email, or chat. If you receive any such message, it is a scam — please report it to support@99gaming.click.
Sign up with 99gaming, claim a 100% bonus on your first deposit, and enjoy everything from cricket betting to Live Casino.